Check availability before ordering
Enter your UK address in the app. Available vendors, products and fulfilment options depend on that address. Review the charges and delivery information shown at checkout; UK focus does not mean every UK address is covered.
An item is damaged, incorrect or missing
Keep your order reference and contact the confirmed support channel as soon as reasonably possible. Retain photos and packaging where safe. The operator must specify how issues are assessed and resolved, without limiting applicable consumer rights.
Cancelling or changing your mind
UK distance-selling rules generally provide cancellation rights, but exceptions can apply, including to goods that deteriorate or expire rapidly. Eligibility depends on the goods and circumstances. The final policy must explain the applicable cancellation route, time limits and return costs before purchase.
Faulty or misdescribed goods
A perishable-goods exception to change-of-mind cancellation is not a blanket refusal of remedies for faulty or misdescribed goods. The approved policy should explain the remedies available under applicable consumer law.
Refunds
The business must confirm who issues refunds, how they are requested and the expected processing time. This draft does not promise automatic refunds, a fixed turnaround or a particular outcome for an unreviewed claim.
Reference: GOV.UK consumer returns guidance.