1. Who operates the service
AfriCarib Mart is the service name used by the application and website. The full legal entity, registered address, company number and contact channel must be inserted before these terms are adopted. These draft terms are not an approved agreement.
2. Your account
Provide accurate account details and keep sign-in credentials and verification codes private. Use only accounts you are authorised to access. Customer and vendor accounts have different roles. Google sign-in may create a new account on first use.
3. Marketplace and vendor responsibilities
The app presents products from participating vendors. Before publication, the business must confirm who contracts with the buyer for goods, who takes payment, and who is responsible for fulfilment. Vendor names, prices and relevant product information should be available before an order is placed.
4. Ordering and payment
Review your products, quantities, delivery address, any charges and the total before confirming an order. Availability depends on participating vendors and service areas. The point at which an order is accepted, cancellation rules and payment/refund arrangements need to be confirmed by the operator.
5. Delivery and issues
Use the order details in the app to review the status and available actions. Delivery estimates, missed deliveries, substitutions and how to report an issue must be confirmed before launch. Do not assume a fixed delivery guarantee from this draft.
6. Returns and consumer rights
Nothing in the final terms should exclude rights that cannot lawfully be excluded. UK distance-selling cancellation rights can have exceptions for perishable goods. A change-of-mind exception does not remove applicable rights where goods are faulty, damaged or not as described. See the draft delivery and returns page for the matters still to be confirmed.
7. Using the service responsibly
Do not misuse the service, impersonate another person, submit misleading listings, interfere with security, or use the app for unlawful activity. Vendors must keep listings accurate and follow applicable requirements for their goods and business.
8. Account closure and complaints
The app offers an account deactivation and deletion-request flow. Saved orders or records may need retention where legally required; the final privacy notice must identify the applicable purposes and periods. The complaints contact, escalation route, suspension terms and any applicable dispute resolution must be confirmed.
9. Before these terms take effect
Set an effective date only after approving the terms. Confirm liability, consumer protections, governing law, service changes and how users will be informed of material changes. Independent legal review is needed before this draft is used as an agreement.
Reference: GOV.UK consumer returns guidance.